2004 530i E60 - nav CD stuck!

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New York City
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I just picked up my new 2004 530i w/nav last week and it's a dream to drive. But in that short time, I began getting DVD read errors every 3rd or 4th start. A re-inserting of the DVD would fix this, but last night it did not and now the nav perpetually says "please insert DVD". The funny part is that the DVD is in the drive, but we can't eject it!! There are no funny noises - it just doesn't see the DVD in the drive. What's even stranger is when you look at "current position", it won't even give latitude/longitude. I thought that was irrespective of the DVD. Is this true?

This is very annoying on a new car. I'm bringing it back to the dealer this week(they improperly provisioned the BMW assist).
 


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