J.D. Powers Initial Quality Study...BMW Declines Drastically!

[w5lx]

J.D. Power and Associates 2007 Initial Quality Study
June 6, 2007

Defects or design complaints after 3 months of ownership

Nameplate rankings

Brand Problems per 100 vehicles
Porsche 91
Lexus 94
Lincoln 100
Honda 108
Mercedes-Benz 111
Jaguar 112
Toyota 112
Mercury 113
Infiniti 117
Ford 120
Scion 123
Hyundai 125
Kia 125
Industry Average 125
Buick 127
Chevrolet 129
Volvo 129
Acura 130
GMC 131
Nissan 132
Saturn 132
BMW 133
Pontiac 133
Saab 133
Subaru 133
Cadillac 135
Audi 136
Chrysler 151
Suzuki 153
Mitsubishi 155
Dodge 156
Volkswagen 160
Jeep 161
Hummer 162
Mazda 163
Land Rover 170

 

[deutsch100]

Poor, poor Land Rover, truly pathetic. Yeah Mercedes-Benz! It seems they're finally getting their shit together, and beginning to build cars, that are one again "Engineered unlike any other". Gottlieb Daimler & Karl Benz are resting better now

BMW had better realize that Mercedes is now direct competition once again. Let the games begin!!!

 

[Average Jae]

bolded for your viewing pleasure
# of issues maybe attributed to introduction of new models.. or not ^^;

 

[Detrich]

in my opinion, bmw aesthetics has been going up, but build quality HAS been going down... they've forgotten things they did RIGHT in the late 90's/ early 2000's- ie when a simple design works, stick with it. they're becoming like Honda and don't know how to leave good enough alone and start trying to re-invent the wheel on things that don't need it- specifically electrical systems. hopefully they'll get it together and get back on top soon...

 

[bmw046series]

 

[Tom]

I can't believe BMW is ranked that low. Another shocker is Mazda, I thought they would at least do better than Saturn.

 

[Kirby]

Hang on gang. BMW QUALITY IMPROVED compared to their last year number!

In 2006 BMW had 142 defects, this year they had 133., about a 7.5% decrease in defects!!!!!!!

Their RANKING compared to other manufacturers may have slipped, but TOTAL DEFECTS ARE DOWN = BUILDING BETTER QUALITY CARS THAN LAST YEAR.

 

[Average Jae]

its just others are doing a better job...
let's hope the quality is way up by the time i can afford the m5

 

[nadroj]

remember the 3er is still fairly new and with the practicly brand new twin turbo 335 of course there is going to be more problems with those cars in the first few years of production, not to mention the new x5 and x3 just came out (as we all know first year cars are the worst when it comes to problems)

 

[silver528]

http://www.bmwcca.org/node/8455

This article does a respectable, although still biased, job of explaining how the changes in the survey changed the results from year over year and the features in the BMW that drove the decline.

 

[Bmw 325i 7803]

That article says brake dust (yuppie and feminine owners want high performance, without having to shine their wheels), cup holders (so obese americans can fit supersize drinks and coffees), and I-Drive (even the new system is incomprehensible to the average user, a sad day) resulted in BMW dropping far down in quality. I wonder if any of those surveyed would think twice before complaining about such asinine things, if they were ever broken down in Los Angelos, South Chicago, Detroit, Baltimore, Miami, or the South Bronx of NYC, then maybe they'll have a day to remember and a legitimate complaint.


I was about to say, don't they consider a "silly design" to be a defect, and let us not forget that the more technology and electronics something has, the greater chance the user is incapable of properly operating it, as well as a greater chance for a component to fail.

Look at Ford and its bland cars, they are hardly known for top tier quality. Also the day Porsche beats Lexus tells you something is skewed. Chevrolet even ranks higher, I guess when the car consists of a 15k shell and the only electronics are a radio w/ cassette player and A/C, chances are nothing will go wrong.

 

[320iFunCar]

You have to admit that the BMW auto trans fall apart left and right. [driving2]
And Japanese car window motors work forever, but the Bimmers' fail in a few years. Hmmmm, what else? The radiators burst without warning, but Japanese makers' take years to crack and most give a leaky warning. [target]

 

[gpiron]

its just others are doing a better job...
let's hope the quality is way up by the time i can afford the m5

You and me,... another 3 years...

 

[alswick]

check ya wording

Poor, poor Land Rover, truly pathetic. Yeah Mercedes-Benz! It seems they're finally getting their shit together, and beginning to build cars, that are one again "Engineered unlike any other". Gottlieb Daimler & Karl Benz are resting better now

BMW had better realize that Mercedes is now direct competition once again. Let the games begin!!!

i agree about poor land rover but you may or may not be aware ford now own land rover so you should be sayin sort it out ford

 

[alswick]

I agree if it aint broke dont fix it